During Winter Months when our Kitchen closes at 4:00pm food options will be cold and must be ordered before 4:00pm meaning if you’re arrival is going to be later than this, please speak with a member of the team who will send you the menu to choose from prior to your arrival. Your stated length of treatment includes your pre treatment consultation, hands on treatment time and post treatment relaxation. We require full payment at the time of booking. Should you wish to move your booking this can be done up until 48 hours before the booking and should you wish to cancel the same time frame applies but the amount paid would be refunded in the form of a Gift Voucher valid for 1 year to be spent at The Oaks. Any cancellations or changes within 48 hours will result in a full charge being applied. 

If you have a gift voucher, please call our team directly to book as our online booking system will only allow payments using a credit or debit card.